Managing all the activities related to the clubs within the assigned area, including setting the clubs’ KPIs and targets, overseeing their performance, and ensuring providing the desired level of service and customer experience along with the fitness activities, while achieving the preset KPIs and targets.
Experience & qualifications

• Bachelor’s degree in Business Administration or any related field
• Minimum 8 years in a related field, of which at least four in a managerial position
• Any fitness certification will be preferable

Knowledge & Skills

• Strategic Thinking
• Business Acumen
• Decision Making
• Coaching & Mentoring
• Change Management
• Analytical Thinking
• Cost Consciousness
• Documentation & Reporting
• Initiative
• Knowledge of Standards, Policies, Procedures, Laws, and Regulations
• Planning & Organizing
• Problem Solving
• Excellent communication skills, ability to persuade and get buy-in

Strategic Duties

• Developing the Section’s work plan and assigning related activities to serve the achievement of the Department/ Division’s objectives.
• Supervising the implementation of the Section’s plans, monitoring workflow, and ensuring adherence to policies and procedures.
• Ensuring that work activities are conducted according to the pre-set performance objectives and suggesting any necessary actions to the Department’s Head.
• Participating in setting the Department’s budget, in addition to monitoring and controlling expenditures in coordination with the Finance Division.

Technical and Executive Duties

• Participating in setting the KPIs and targets for the clubs within the assigned area, and in coordination with the related parties, ensuring the KPIs are reasonable yet challenging.
• Overseeing the performance of the clubs within the assigned area, ensuring providing the desired level of service and customer experience, while achieving the pre-set KPIs and targets of the area.
• Reviewing the clubs’ reports including sales reports, customer complaints, maintenance requests, among others; identifying areas for improvements and recommending actions accordingly.
• Monitoring the clubs’ fitness teams’ performance, covering the floor training, GX classes, personal training, among others; ensuring following IN2 Fitness standards and policies in that regard while maintaining the desired customer satisfaction and retention rates.
• Following up on the clubs’ maintenance activities, ensuring fulfilling their requests in a timely manner to avoid any interruptions in the clubs’ operations.
• Conducting periodic visits to the clubs, to assess the clubs’ performance and customer service levels, and understand their needs, and providing direction and recommended actions accordingly.
• Analyzing the area’s financial reports, including major expenses and income streams, and taking actions accordingly to ensure that profitability is maximized across the clubs.
• Supporting the underperforming clubs to increase their sales and improve their customers satisfaction levels, through providing them with the required training courses, resources, potential customers data…etc.
• Ensuring clubs compliance to the set standards, policies, and procedures, as well as the enforced laws and regulations, and providing direction and recommended actions in case of incompliance.
• Conducting periodic meetings with subordinates to ensure that priorities are clear, and workflow is running smoothly.
• Preparing periodic reports with respect to the Section’s activities and achievements.
• Ensuring that instructions, circulars and organizational and operational decisions are followed and applied.
• Appraising direct reports’ performance according to scheduled plans and recommending necessary actions as per the applied practices.
• Recommending training needs of subordinates and evaluating the outcomes of training courses in coordination with the concerned Department.
• Following-up on employee’s administrative affairs such as vacations, leaves, etc.
• Nominating a deputy to carry out the responsibilities of the position whenever the need arises.
• The employee must perform any other job-related tasks, as required by his/her direct manager.