Responsible for handling incoming calls, inquiries, and complaints from customers and providing exceptional customer service. Excellent communication skills, a customer-focused mindset, and the ability to multitask effectively.
Experience & qualifications

• High school diploma or equivalent; additional certification or training is a plus.
• Proven customer service experience in a call center or customer-facing role.

Knowledge & skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in computer systems and software applications.
• Flexibility to work evening, weekend, and holiday shifts as needed.
• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide information about gym memberships, services, and promotions to potential and existing customers.
• Assist customers with membership sign-ups, cancellations, and account updates.
• Resolve customer complaints and escalate issues as needed to ensure timely resolution.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with other departments to address customer needs and concerns.
• Meet or exceed performance targets for call volume, response time, and customer satisfaction.
• Stay updated on company policies, procedures, and products to provide accurate information to customers.
• Handle administrative tasks such as processing payments, updating customer accounts, and scheduling appointments.