The Group Exercise (GX) Manager is responsible for overseeing the development, management, and execution of the Group Exercise programs at Kun Sports. This role ensures the delivery of high-quality group fitness classes that drive member engagement, satisfaction, and retention. The GX Manager collaborates with fitness instructors, ensures program alignment with industry standards, and supports continuous improvement and innovation in fitness offerings.
Experience & qualifications

• Bachelor’s degree in Sports Science, Kinesiology, or a related field (preferred but not mandatory).
• Minimum of 5 years of experience in fitness instruction, with at least 3 years in a managerial role within the fitness industry.

Knowledge & Skills

• Certified Group Fitness Instructor through a recognized body such as NASM, ACE, AFAA, or equivalent.
• Proven track record in managing group exercise programs and delivering high member satisfaction.
• Experience in recruitment, training, and performance management of fitness instructors.
• Deep understanding of fitness industry trends, exercise science, and group fitness program development.
• Strong leadership and team management skills, with the ability to inspire and motivate instructors.
• Excellent communication and interpersonal skills, with the ability to engage members and foster a welcoming environment.
• Proficient in budgeting, scheduling, and reporting.
• Ability to manage and resolve conflicts effectively.

Program Management

• Design and manage a comprehensive Group Exercise schedule that caters to various fitness levels and preferences, including strength, cardio, flexibility, and specialty classes (e.g., yoga, HIIT, dance, Pilates).
• Ensure the timely delivery of a well-rounded schedule that aligns with members’ needs and organizational objectives.
• Regularly review class performance (attendance, member feedback) to adjust the schedule and offerings to maximize engagement.
• Innovate and introduce new fitness trends to keep the Group Exercise offerings fresh and competitive.

Instructor Recruitment & Development

• Recruit, hire, and onboard qualified group exercise instructors who meet industry certification standards.
• Conduct regular performance evaluations, providing constructive feedback and supporting the professional development of instructors through training, workshops, and certifications.
• Schedule and manage instructor availability, ensuring adequate coverage for all classes.
• Organize monthly or quarterly instructor meetings to maintain program consistency and alignment with the organization’s vision.

Member Engagement & Retention

• Develop and maintain strong relationships with members to understand their fitness goals and preferences.
• Promote group fitness classes through internal marketing efforts, including events, challenges, and member communication.
• Collect and analyze member feedback to make data-driven improvements to class offerings and schedules.
• Actively promote participation in group exercise classes as a method for enhancing the overall member experience and driving retention rates.

Operations & Administration

• Ensure all group exercise programs comply with health and safety standards, including maintaining equipment, first aid readiness, and emergency protocols.
• Oversee class booking systems to maximize class attendance and manage overcrowding.
• Prepare regular reports on program performance, instructor attendance, class popularity, and member feedback for senior management.

Marketing & Promotion

• Collaborate with the marketing team to develop promotional campaigns for group fitness classes, special events, and new class launches.
• Plan and execute fitness events and challenges that encourage participation and promote overall wellness.
• Leverage digital platforms and social media to engage members and attract new participants to GX programs.

Continuous Improvement & Innovation

• Stay updated on the latest fitness trends, equipment, and exercise science to keep the GX program cutting-edge.
• Attend industry conferences, workshops, and certification courses to continuously improve skills and knowledge.
• Introduce new technologies and tools (e.g., virtual classes, mobile apps) to enhance the member experience and make fitness more accessible.